TriSync Support

You can create a TriSync account with email and password, or sign in with Apple.

1. Open TriSync. On the welcome screen, choose Create account to register with an email address and password, or Sign in if you already have an account.
2. Alternatively, tap Continue with Apple to use your Apple ID.
3. Complete the short onboarding to set up your first training plan.

If you used Continue with Apple, always sign in with that same option. Apple accounts and email accounts are separate, even if they use the same email address.

To request deletion of your TriSync account and associated data, email erictheguan@gmail.com from the email address on your account. Include a short note that you want your account deleted. We will confirm and process the request.

Deleting your account does not automatically cancel an active subscription — cancel it through Apple as described below.

TriSync subscriptions are billed and managed by Apple through your App Store account, not by TriSync directly. To view, change, or cancel your subscription:

1. Open apps.apple.com/account/subscriptions, or
2. On your iPhone, go to Settings › [your name] › Subscriptions and select TriSync.

Canceling stops the next renewal; you keep access until the end of the current billing period. Refunds are handled by Apple — you can request one at reportaproblem.apple.com.

If you reinstalled the app or switched to a new device and your subscription is not recognized:

1. Make sure you are signed in to the same Apple ID that made the original purchase.
2. In TriSync, open Settings and tap Restore purchases.

If your subscription still does not appear, contact us with the email on your account and we will look into it.

TriSync sends scheduled workout templates to Apple Watch and may request permission to read completed workouts.

1. In TriSync, go to Settings and tap Connect Apple Health.
2. Grant the permissions you are comfortable with. Apple Health access is optional; each permission can be enabled or disabled individually.

You can change permissions at any time in the iOS Health app under Sharing › Apps › TriSync.

Connecting Strava lets TriSync import your completed swims, rides, and runs when you choose to sync.

1. Go to Settings and tap Connect Strava.
2. Sign in to Strava and authorize TriSync. We use Strava's standard OAuth flow — TriSync never sees your Strava password.
3. After connecting Strava, open Settings and tap Sync from Strava. TriSync matches recent activities to planned sessions by date and discipline.

You can disconnect Strava at any time from the same Connections screen or from your Strava account settings.

Your plan adapts to your goal race, available time, and equipment. To update any of these:

1. Open the Plan tab.
2. Edit your race distance and date, your available weekly training hours, or your equipment (for example, pool access, indoor trainer, or treadmill).
3. Save your changes — TriSync rebuilds upcoming weeks of your plan around them. Completed sessions are not changed.

Open a planned session and record it as Easy, On Target, Hard, or Missed.